You can access the MyCloud Portal from any computer browser, at theurl mycloud.lime.com The Portal offers a full view of your digital life, and you can:
Add new pictures/videos/files to the cloud,
Download cloud items on your computer,
Share items on social sites (like Facebook, Flickr...) or via email,
Import your Google address book and calendar, or contacts' pictures from Facebook. Many other services are available online.
You can free up some space from your cloud/digital life.
To free up some space from your MyCloud Android app you can delete some of your Pictures, Videos or files;
NOTE: deleting from the phone gallery is not effective, because the file remains secured in the cloud. from your Windows PC delete some files from your MyCloud folder, or drag them out of the folder. from the MyCloud Portal: delete some Pictures, Videos or Files; NOTE: if you think you might want to re-add those to the cloud, download them first to your computer and upload back to the cloud once more storage is available.
WARNING: once you delete some Pictures/Videos/Files from your digital life, they won't be available anymore on the Portal, in your mobile device and in the MyCloud folder on your computer. To save them to be able to re-add in the future, make sure to save them on your computer out of the MyCloud folder, and then once you want to re-add do it from the Portal or drag them into the MyCloud folder.
For smartphones or tablets, look for the MyCloud app in the corresponding store:
for Android: Android Market or Amazon Appstore
for iOS: Apple App Store For computers, you need to login into the MyCloud portal and in the MY COMPUTER widget select your platform.
LIME customers need to have an active MyPlan Postpaid data plan to have access to MyCloud. If a customer cancels their MyPlan Postpaid data plan they will lose their access to MyCloud in 30 days. Customers will need to remove their data before the 30 day expiry date or risk losing any stored data.
We're sorry that you would like to delete your account. If you want to delete your account and remove your data from MyCloud, please visit a Retail Store or call the Contact Centre. We would really appreciate if you can let us know why you decided to delete your account, so that we can improve our service and perhaps welcome you back in the future.
Password resets are available via the MyCloud portal or by calling our Contact Centre at 1-800-804-2994.
Yes. However, you will be restricted to downloading data only. You will not be able to upload to or share new content to your MyCloud account.
We are happy to respond to all your queries. You may contact us via the MyCloud portal using the Help link or you may contact our Contact Centre at 1-800-804-2994.
Your MyCloud account is linked to your service number. You may only have one MyCloud account per service number
The requirements are:
An ADSL compatible phone line from LIME.
An ADSL modem that is compatible with LIME's Broadband service.
A LIME microfilter for each telephone or fax machine.
An ADSL modem that is compatible with LIME Broadband ADSL service.
A PC with a processor of at least 333 MHz and 32 MB of RAM.
If you would like to discuss buying ADSL service from LIME please use the Chat funtion to tal to one of our customer service team or use the "Contact Us" pages.
Due to the limitations of the ADSL technology, ADSL may not available in some areas.
Your application will be processed and your line will be tested for ADSL compatibility.
Even if ADSL is not currently available in your area, please fill out an application form since we are working hard to expand our ADSL service. Your application helps us know where ADSL is most needed.
No. The plan is only available to new and existing Residential Fixed Line post paid customers.