Flow | Saint Lucia | 1616011862| FAQ

Would the new Roaming Bundle replace the current Prepaid TravelPass?

Yes, the Prepaid TravelPass will no longer be available to prepaid customers effective November 2nd, 2022.

Will the changes affect both prepaid and postpaid with 3G devices?

Yes. All prepaid and postpaid services on 3G devices in the US will be impacted – voice, data and SMS.

Why will my 3G Phone stop working while roaming in the USA?

Your 3G phone and other 3G devices will no longer work on the major mobile carriers in the USA as a result of the decommissioning of their 3G technology which will be phased out across the networks during 2022. This will be effective as at the following dates:

Network	Termination Date
AT & T	February 22, 2022
T-Mobile	July 1, 2022

Can I add mobile to my double play services?

Yes, you can add the mobile postpaid for more savings or add mobile prepaid for extra data.

Can I upgrade to Three Services and save more?

Yes, the more products you have the more savings you get and MORE VALUE.

What is the difference between the Essential Bundle and the Plus?

The Plus Bundle offers 100% more speed and the Premium HBO TV package for only $25 more.

Do I save when I upgrade to double play?

There is a discount on both the cable and the internet when you add the two together.

Can I upgrade my service from cable or internet only to a double play service?

Yes, upgrades to double play are easy.

Notification about WAP and MMS Services

Dear Customer,

As of July 1, Flow will no longer support picture messaging sent via SMS/MMS services, or WAP services. We would like to recommend that you use WEB browsers to access the Internet once we stop supporting WAP or WAP services.

We understand that this change may impact how you use our services but we continue to support other channels that make sharing easier.

Thank you for being a Flow customer!

Sincerely,

Your Flow Team

Why I’m seeing an alert or error message when I tried to send a message?

As of July 1, Flow will disconnect SMS/MMS services, which mean that messages that contain images won’t be able to be sent using our SMS service. You will still be able to continue using our SMS service for regular text messages. Try using messaging apps from the app store to share with friends and family.

If you are an iOS user:

iMessage: continue using your iMessage service to send multimedia files or text messages, as long as it is available. If you have set the option “Send as SMS” in case iMessage is not available, that message will be only sent if it does not contain any multimedia file. If there are more than 160 characters in your message, please be advised that messages will be concatenated and you will be charged based on the number of concatenated messages sent.

SMS: text messages without multimedia files will be sent as a SMS. Messages with more than 160 characters, will be sent as concatenated messages.
MMS: in the past, when iMessage was not available or you were sending a multimedia file, the message was sent as a MMS. MMS is no longer supported in the Flow network.
Group Messages: in the past, when you created a group message and not all of your recipients had iMessage or your iMessage was not available, the message was sent as a MMS. Please be advised that if iMessage is unavailable, you will be charged based on the number of recipients included in your message, also messages to recipients that do not have iMessage will be charged. Each recipient will receive the SMS and the sender will be charged for the total SMS sent.

What are ‘Concatenated SMS’? When you send an SMS message over 160 characters, the message will be split into multiple SMS. Large messages are segmented into 153 character segments and sent individually then rebuilt by the recipient’s device. For example, a 161-character message will be sent as two messages, one with 153 characters and the second with 8 characters.

iOS Messages setting screen