No, you will not see a reduction in your bill. Your cable charges are not calculated on a per channel basis, but rather with due consideration for the programming costs. As such, we have put together the best packages which will be affordable for our customers.
Customers will receive an email communication on the channel change. Additionally, a channel slide will be placed on the channel being removed to advise customers that the channel is no longer available on our network.
No. We will however, continue to source great content that will be of interest to our customers.
Your cable charges are not calculated on a per channel basis, but rather with due consideration for the programming costs. As such, we have put together the best packages which will be affordable for our customers.
We value our relationship with you and will continue to negotiate with the various content providers in order to broadcast your favourite content. We are also in the process of sourcing other content that you will enjoy.
Flow is seeking to bring even more entertainment value to its customers. We will ensure the market is fully aware of any changes or special offers. We will certainly keep customers informed of changes.
Our customer care representatives (Contact Centre) are always willing to assist or visit any retail store. Please feel free to contact us by dialing 100 from a FLOW mobile or landline phone or [Phone Number]
Dear Valued Customers and Partners,
At Flow we know that our clients have many questions about Coronavirus (COVID-19). Today we are writing to assure you that we are doing everything we can to keep you connected and informed.
Our customers, businesses and employees are our number one priority, and we are here so you can stay connected while staying close to the most important thing, your family.
At Flow, we have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry, often going beyond government and health guidelines. To cope with the Coronavirus (COVID-19), we are taking additional actions:
To ensure the safety of our employees and customers, we strongly encourage all customers to use our remote services solutions from the comfort your home or work and avoid crowded areas. We are reinforcing our customer service team going forward and we will be there for you 24/7 so that you can:
Our stores will remain open for as long as possible, but please check opening hours as they may change for safety reasons. Store Hours are available at: https://www.discoverflow.co/saint-kitts
If you do need to visit one of our stores, please follow Ministry of Health and WHO guidelines to protect the safety of our customers and employees. Don’t come if you are sick or you have fever. Keep a safe distance and avoid contact with surfaces and other customers and employees.
Importantly,we ask you to pay your bills in our touchless kiosk as we will be only be accepting check payments in the cashiers for your own safety.
Of notice: Due to the unprecedented nature of this situation you may experience at times a longer waiting period given the extra demand, that we ask your understanding.
We have the biggest coverage and the highest capacity mobile network in the Country and we are rolling our best in class fixed network technology across St. Kitts & Nevis. Due to the unprecedented connectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience at time some slow down when we reach our limits.
We are dedicated to doing what is best for our clients and will continue to communicate the information shared by local governments as the events unfold.
For more information visit https://www.discoverflow.co/saint-kitts
We are by your side, keeping you connected.
FLOW Lend is a service that allows Flow prepaid subscribers to access credit advance (loan) for their account. Flow Lend loans can be used for voice calls, data/Internet and sending SMS.
Yes, a FLOW prepaid subscriber receives a FLOW Lend request while roaming and apply for a loan.
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