Page 7 | Discoverflow | Montserrat |1840938321| FAQ | faq

How can I sign up for a plan?

This is the easy part. You can sign up for your Postpaid plan today by visiting our Retail Store. Just ensure you bring along the following items:

  • One Government issued photo ID – Passport or Driver’s License
  • $250 refundable deposit

Are these new plans available to all postpaid mobile customers?

Absolutely they are. These new plans are available to new and existing residential postpaid mobile customers.

Can I make calls or send text messages to premium rated numbers?

Yes, you can, but all calls and text messages to international toll free and premium rated numbers will be billed at the standard out of plan rates. They are not included in your plan bundle.

How do I record a personal greeting for my voicemail?

You can record your own personal greeting when you set up your voicemail. If you have already set up your voicemail please dial *123, press SEND and follow the prompts to record your own greeting.

How do I access my Postpaid Mobile Voicemail?

Accessing your voicemail is free and very easy. Just Dial *123 and press SEND. If you have already set up your voicemail you will hear "Welcome to the message centre please enter your passcode". If you are accessing voicemail for the first time you will hear "Welcome to your message centre, I will be helping you to set up your own personal mailbox". The first time you access your voicemail your temporary passcode will be 1234 and you can change it to a passcode with 4-10 digits of your choice by simply following the menu.

Is there a fair usage policy on this plan?

Flow has developed this Fair Use Policy along with our Acceptable Use Policy which govern the use of our network while on this plan. We set limits for the plan based on our acceptable normal customer usage to ensure that all customers have equal access to our network. Flow reserves the right to discontinue service at its sole discretion where customer use is excessive or disruptive to our network and which may affect access by other customers. You may view both policies online at https://discoverflow.co/

Do these plans have pro-rated benefits?

Yes, they do. The benefits are allocated on a 30-Day cycle. If the period of use is less than 30 days, then the benefits and charges will be pro-rated accordingly. This means for example if you started your plan in the middle of the month you would have half the benefits and pay half the plan rates.

Will my primary data allotment and minutes roll over?

Yes, it will, your unused primary data, SMS and minutes will only be rolled over on a one-month basis.

What should I expect on my monthly bill?

Each month you will be billed the applicable monthly cost of the plan you selected as well as the applicable sales tax.

Will I be required to pay a deposit to get this postpaid plan?

If you are a new post-paid customer, you will be subject to standard credit checks and may be required to pay a deposit of XCD $250.00.
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