The Balance and Top-Up screen lets you top up your balance using Scratch Cards or Credit Card or transfer your balance around. Transfer balance subject to the same business rules as the USSD method.
The Top up/Scratch Card tab lets you choose a number to top up, and type in a Scratch Card PIN. You can also Scan the PIN in.
When you choose the Credit/Debit Card Tab, you see the eTopUpOnline page, which lets you use your account to top-up.
Balance Transfer lets you transfer some of your balance to another FLOW prepaid User. Enter the number and amount. Remember that Fees may Apply.
Regardless of how you get here, you will see the categories of Add-On you can buy.
Click on an Add- On Category to see which individual Add-Ons you can purchase.
Click the Add-On to expose a Buy- Now Button. Clicking it takes you to a Confirmation Screen.
If you click "Buy Now", your Add-On will be purchased and your Balance reduced.
Clicking the Balances section on the Home Screen will take you to different feature balance options showing what you currently have left.
You would have to login once the app is closed or if you do nothing in the app for ten minutes
Prepaid passwords must: Be between 6 and 30 characters long Contain at least one letter (a, b, c, ..., A, B, C, ...) Contain at least one digit (1, 2, 3, ...) Are case sensitive but do not require upper and lowercase
You can use the same password each time you register
Each time you register a new device a 6 digit code will be sent to whatever device has the SIM with that number. That 6 digit code must be entered top register
Prepaid users you must "register" to use the app You enter your phone number This connects the device and your phone number Multiple devices can manage the same phone number but each device needs to be registered independently You must go through the registration process: If you have never used the app on this phone before If you put your SIM in a new phone Uninstall and reinstall the app on the same phone
Accessing your voicemail is free and easy.
Dial *129# for quick access to these services
| Direct Access Codes | Code |
|---|---|
| To check balance | Dial *120# |
| To add credit (your own number) | Dial *121#{Card/Voucher Number}# |
We're sorry to hear you're thinking of disconnecting. Please remember that there may be a minimum contract period for the service that you have depending on the particular product, offer or bundle. If you decide to leave us within your minimum contract period, you may be charged outstanding line rental or monthly charges to the end of the contract. If there is an issue that is the reason for your request, we want to work with you to resolve the issues so please use the contact us link above and we will start work on resolving the issues straight away.