Page 9 | Discoverflow | Grenada | Grenada| FAQ | faq

With the Parental Control browsing modes, you can define browsing times and web sites that are suitable for your teenagers and small children. You can give your teenagers more freedom to browse the Internet while having tighter restrictions on your small children's online activities. You can create

and set up the Parent, Teenager, and Small Child browsing modes either with Start‐up Wizard during the installation.Small Child browsing mode - The Small Child browsing mode is active after you have installed the product or restarted the computer. When the Small Child mode is active:

• Anyone using the computer can access only those web sites that you have specifically allowed.
• Access to the Internet is allowed only during the scheduled time. All the web sites that youhave allowed are listed on Parental Control Start Page that opens in the browser when the Small Child mode is active.

Teenager browsing mode - When the Teenager browsing mode is active:

• Anyone using the computer can access all web sites, except those that contain restricted or unwanted content, for example on drugs or adult material.
• Access to the Internet is allowed only during the scheduled time. If you have created both Small Child and Teenager browsing modes on your computer, tell your teenagers the password you created for the Teenager mode. When they enter the password, they can browse web pages that do not contain restricted material, and you have specifically allowed.

Note: If you turn Web Page Filter off, your teenagers can visit web pages and sites despite their content.

Yes, you may upgrade to a higher package at any time. Why not arrange it now by chatting to one of our customer service team or using the "Contact Us" pages to make your request.

The actual speed that you may received is affected by a number of factors such as how far away you live from the telephone exchange. We provide services ranging from 256k to 8Mb in most countries. To check what is available in your country / area please chat online to one of our agents or use the "Contact Us" area of the website.

Your Internet connection can seem slower from time to time often, the cause is simply that a large number of people are trying to use the Internet at the same time as you. Here are some steps you can take try and speed things up:

• Reboot your broadband modem. You can do this by turning it off at the electricity, waiting 30 seconds and then turning it back on again.
• Turn off file-sharing programs (also known as Peer to Peer software, or P2P).
• Examples of this kind of software are Napster, Kazaa, iMesh, eMule and so on. This type of software can consume a large chunk of your connection speed. Remember, too, that your broadband speed can only be as fast as the connection of the person you are downloading from.
• If you're running a home network, connect your broadband device directly to one computer and recheck your speed to rule out local network problems.
• If you're using USB, we recommend that you switch to Ethernet to get the best possible results over Flow broadband.
• Advanced user: If you're an advanced user comfortable with using Windows DOS commands, you can also try refreshing the Windows TCP/IP component. TCP/IP (Transmission Control Protocol/Internet Protocol) is used to send data between computers, however it can become damaged. Flow however will not be able to support you with these advanced settings.

Flow Broadband offers you the benefit of using internet AND voice services on the same line, at the same time, without any time-based internet charges OR internet related local call charges.

Flow Residential Broadband comes in two varieties metered plans and non-metered plans. They both use ADSL technology.

ADSL, Asysmmetric Digital Subscriber Line, is a technology that achieves more bandwidth over existing copper telephone lines.

Due to the limitations of the ADSL technology, ADSL may not available in some areas. Your application will be processed and your line will be tested for ADSL compatibility. Even if ADSL is not currently available in your area, please fill out an application form since we are working hard to expand our ADSL service. Your application helps us know where ADSL is most needed.

Flow Security Suite is a software application, which provides protection from online viruses and other malicious risk whiles on the Internet.

You must first apply for Broadband ADSL service. You can visit any of our Stores or Partner locations or apply directly on time4lime.com. You must remember to select the self installation option when applying for service. You will be provided with a self-installation kit. The kit may contain a self-installation CD that will walk you through the installation process, including connecting and setting up your ADSL modem. If no CD is present simply follow the instructions provided.

There are several things that you can do to try to fix the fault for yourself. These easy steps should get you back up and running quickly.

1. Check line for dial tone
2. Ensure all lines are filtered.
3. Make sure bill is up to date.
4. Ensure there are no outstanding reported faults for your telephone service.
5. Reboot your modem - To do this Turn the modem on by pressing and holding the power button to the front for about 20 seconds. The power light flashes until solid green.
6. If there is a problem with the modem, the power light is solid red - you will need to contact Flow to fix this.
7. If the DSL light is off completely, then there is no line sync - you will need to contact Flow to fix this.

Still unable to access internet service. Why not chat to our agents, use the "Contact Us" pages of the website or email us.

You can top at any of our Flow outlets in the islands where Flow operates. If in the United States, Canada, UK you can top up at the Online or any Western Union, or look out for our Retailers in major cities in US.

You'll receive a text message stating the amount that your phone has been topped up with. If the text notification was not received, please use our "Contact Us" pages to report your issue. Alternatively you can chat online to one of our advisers.