Discoverflow | Grenada | Grenada| FAQ | faq

• If a customer removes one service in a 3-product fixed bundle, then the customer can be placed on a 2-product fixed bundle and retain the bundling benefits.
• If a customer removes one service in a 2-product fixed bundle, then the customer will no longer be eligible for the benefits.
• If the customer removes their mobile, then the customer is no longer available for the benefits.

No, FLOW postpaid subscribers are unable to request a loan.

No, non-FLOW prepaid customers are unable to request a loan.

Yes, a FLOW prepaid subscriber receives a FLOW Lend request while roaming and apply for a loan.

Yes, all FLOW prepaid subscribers can request a loan through the USSD menu by dialing *536# or using Flow App. Only when there is an outstanding loan subscriber can't request a new loan.

FLOW Lend is a service that allows Flow prepaid subscribers to access credit advance (loan) for their account. Flow Lend loans can be used for voice calls, data/Internet and sending SMS.

Dear Valued Customers and Partners,

At Flow we know that our clients have many questions about Coronavirus (COVID-19). Today we are writing to assure you that we are doing everything we can to keep you connected and informed.

Our customers, businesses and employees are our number one priority, and we are here so you can stay connected while staying close to the most important thing, your family.

Health and safety:

At Flow, we have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry, often going beyond government and health guidelines. To cope with the Coronavirus (COVID-19), we are taking additional actions:

• We have increased our store and office cleaning to 3x times a day.
• We are frequently cleaning doors, counters and other high frequency touch areas.
• We have added cleaning sheets and sanitizers stations in the stores and our offices.
• We have given training and tools to our employees and external teams to keep them and you safe in case they need to install or do service checks inside your homes.
• We have stopped all international travelling.

Customer Service & Stores:

To ensure the safety of our employees and customers, we strongly encourage all customers to use our remote services solutions from the comfort your home or work and avoid crowded areas. We are reinforcing our customer service team going forward and we will be there for you 24/7 so that you can:

• Top up your prepaid plans with our My Flow app
• Order new products and services you may need at this time.
• Check your account status.
• Pay Your Bills
• Inform us of any service disruptions.
• and much more information and services at your fingertips.
• Call us at 18008042994 or at https://discoverflow.co/grenada/chat
• Finds us online at https://discoverflow.co/grenada
• Download My Flow App in Google play and Apple Store

Our stores will remain open, but please check opening hours as they may change for safety reasons. Store Hours are available at: https://discoverflow.co/grenada/find-a-store.

If you do need to visit one of our stores, please follow Ministry of Health and WHO guidelines to protect the safety of our customers and employees. Don’t come if you are sick or you have fever. Keep a safe distance and avoid contact with surfaces and other customers and employees.

Importantly, we encourage you to pay your bills in our touchless kiosk whenever possible for your own safety.

Of notice: Due to the unprecedented nature of this situation you may experience at times a longer waiting period given the extra demand, that we ask your understanding.

Emergency network support plan:

We have the biggest coverage and the highest capacity mobile network in the Country and we are rolling our best in class fixed network technology across Grenada.

Due to the unprecedented connectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience at time some slow down when we reach our limits.

• We have activated our emergency plan and our technical team heroes will be working around the clock to fix any service interruption issues to keep you and your businesses connected.
• We will prioritize Hospitals, first respondent services, Pharmacies, government institutions, Banks, Supermarkets, gas stations, our loyal customers and businesses and we will follow all Government guidelines.

We are dedicated to doing what is best for our clients and will continue to communicate the information shared by local governments as the events unfold.

For more information visit https://discoverflow.co/grenada

We are by your side, keeping you connected.

If there is any problem with porting or for any other query during or after the porting process, you should contact your proposed new service provider, who will coordinate the complaints process (even though the problem may not have been caused by that provider).

Messages which have been sent to you, but not delivered, may be erased. You will lose your old voicemail, sms, mms and ancillary services, and you will need to set these up again with your new operator.

No. Your old service provider is not allowed to contact you during the porting process to try and persuade you to stay with them. Your old service provider is prohibited from contacting you with the intention or effect of encouraging you to return to them for re-sign up for their mobile/ cellular telephone services for a period of sixty (60) days following the completion of the porting process. However, your old service provider can contact you to recover outstanding payments.

A FLOW prepaid subscriber may take as many loans as they would like, as long as any prior loan has been paid in full. If there are unpaid balances, the prepaid subscriber will not be able to take on another loan.

A FLOW prepaid subscriber may pay back a loan through a recharge purchased through voucher, direct top up, online top up, international top up or credit transfer. The recharge value will be applied towards the loan value. Promotional balance wont be used to repay a loan.