Page 2 | Discoverflow | Grenada | Grenada| FAQ | faq

In the event a recharge is performed by a prepaid subscriber and is subject to a given promotion, the promotional balance derived from it will not be able to be used to repay an outstanding loan.

Bundling all your services + mobile allow customers higher broadband speeds in addition to discount on your mobile plans.

Customers will still receive 2 separate bills, one with fixed services and another with mobile.

Customers must have at least 2 fixed services + mobile service with Flow to be eligible for discounts.

It allows customers to have a bundle with 2 fixed products + mobile or a bundle with 3 fixed products + mobile.

This allows customers to bundle FLow fixed services with Flow pre-paid and/or post-paid services.

All first-time subscribers level is set as BEGINNERs, however as the prepaid subscriber repay the loans they are awarded points and levelled to bronze etc.

Repays: If a FLOW prepaid subscriber surpassed the 30-day-period to repay, but pays back before reaching an inactive state, his debt will be considered repaid. Partially repays: if the FLOW Prepaid subscriber makes a partial repayment over the course of the next 30 days after their loan was issued, their outstanding balance will remain and will be deducted from any further recharge. Does not repay: if a FLOW prepaid subscriber does not repay within the 30-day period, and is then inactive, he will be disconnected, and his outstanding balance will be treated as bad debt.

The FLOW prepaid subscriber will be prompted to pay back all loans within 15 days to receive points, but ultimately, he will have 30 days to repay the loan.

If your new service provider fails to meet promised quality of service, then you can reverse the porting (i.e. port back to your previous service provider) within 14 days of your porting having been completed. After that period has elapsed, you may not port the same number again (whether to your previous operator or to any other operator) for sixty (60) days after the port has completed.

• You will receive a bill for your usage up to the time your number is switched to the new service provider, and your service terminated with your current service provider.
• If you have not completed a minimum required term of the contract with your existing service provider you may be required to pay the outstanding balance of monthly rentals due under the contract. You should investigate this carefully with your existing service provider before switching in order to avoid any surprises.