Yes. All prepaid and postpaid services on 3G devices in the US will be impacted – voice, data and SMS.
Your 3G phone and other 3G devices will no longer work on the major mobile carriers in the USA as a result of the decommissioning of their 3G technology which will be phased out across the networks during 2022. This will be effective as at the following dates:
| Network | Termination Date |
|---|---|
| AT & T | February 22, 2022 |
| T-Mobile | July 1, 2022 |
Dear Customer,
As of July 1, Flow will no longer support picture messaging sent via SMS/MMS services, or WAP services. We would like to recommend that you use WEB browsers to access the Internet once we stop supporting WAP or WAP services.
We understand that this change may impact how you use our services but we continue to support other channels that make sharing easier.
Thank you for being a Flow customer!
Sincerely,
Your Flow Team
Why I’m seeing an alert or error message when I tried to send a message?
As of July 1, Flow will disconnect SMS/MMS services, which mean that messages that contain images won’t be able to be sent using our SMS service. You will still be able to continue using our SMS service for regular text messages. Try using messaging apps from the app store to share with friends and family.
If you are an iOS user:
iOS Messages setting screen
Why I cannot access WAP service anymore?
As of July 1, Flow disconnected our WAP services or WAP browsing. Please use a web browser for your internet needs.
All customers pay a $5 monthly fee for modem rental and a $10 fee for TV set top box.
The main account holder has to sign the fixed services bundle form. For the mobile form, the main account holder in addition to any other person sharing the mobile benefits (up to 3 additional persons).
The bill due dates remain the same for fixed and mobile services.
Yes. Customers will be able to purchase another plan at the discounted price.
Customers who are eligible for the mobile benefits will have access to a new USSD menu with the new and discounted plans.
In order to access traditional voice roaming on 4G LTE or 5G networks , you will need to have a VoLTE (Voice over LTE) capable 4G LTE or 5G device. This is the functionality that makes it possible for voice quality calls to be made over the LTE/4G mobile network. This feature will need to be activated on the device in order for you to be able to make these calls.
At this time, we are in the process of improving our network to implement the VoLTE capability to facilitate traditional voice calling while in the USA. We will update our website as soon as it is available.
Most recent 4G/LTE SIM cards will work with VoLTE. To check if you have an LTE SIM, dial *555# and the SIM status will be displayed on your phone. However, if you are unsure, please call our contact centre and speak with a representative by dialing 100 for consumer or 1-800-744-0222 for business.
The postpaid roaming data bundles apply for most of the countries around the world. The list of zones are shared at the end of this document.