| Description | Activation Code |
|---|---|
| To check your credit balance | *120# |
| Main Quick Access Menu | *129# |
| Check Data balance | *146*0# |
| My Mobile Number Inquiry | *555# |
| To transfer credit to someone's phone | *128*Phone number*amount |
| To send a Please Call Me | *126*phone number# |
This is a Fixed Line International Bundled minutes plan for residential postpaid customers only with a Flow Fixed Line. The customer can purchase a bundled of International minutes at a fixed monthly charge. These bundles can be used to call China, Puerto Rico, US Virgin Islands, USA, Canada, and UK Fixed.
The flat rate monthly charge will be posted on your telephone bill. The charge will be prorated in the first month depending on the time of the month you requested the service
Yes, the IDD minutes will be pro rated to coincide with the charges.
Yes, this service will be billed monthly providing a request was not made by the customer to terminate the service whether the minutes are used or not.
No, calls to Flow region is considered as out of plan hence you will be required to pay for such calls.
To set your Parental Controls, follow the steps below:
To set your Parental Controls password, follow the steps below:
Follow the steps below to help safeguard against damage during a hurricane:
Secure your box against the wall until the passage of the storm
No. Your previous service provider is not allowed to contact you during the porting process or for 60 days after the porting process has been completed, to try and persuade you to stay with them.
Once porting process is complete, your previous service provider is only permitted to contact you to recover outstanding payments.
1.Go to the retail store or authorised dealer of your chosen new service provider to request a new mobile account, and tell them that you would like to keep your fixed or mobile number.
2. The sales staff will help you check if your handset is locked or not so that you can decide whether to proceed with your porting request.
3. The sales staff will ask you to complete an application form together with a “Porting Request Form”.
4. You will be asked to provide: -
a. Proof of identity – government issued photo ID e.g.y a passport or driver’s licence, etc;
b. In the case of a post-paid account, a copy of a recent mobile bill; and
c. The working phone with the number you wish to keep.
5. You will be asked to send a text from your phone to 77678 (7PORT). Sales staff will be able to help you to do this if required. Once you have sent the text to the dedicated porting number you cannot cancel or postpone your porting (switching) request. It must proceed to completion.
6. You will receive a text confirming that your request has been received.
7. Your order will be processed, and you will be informed of its progress by text.
8. Under normal circumstances your porting will be completed within one working day after you complete your request. At that time your number is moved to your new service provider, you will receive a text message asking you to change to your new provider’s SIM card and your previous provider’s SIM card will stop working. During busy periods the port may take longer to complete.
9. When this happens, put the new SIM card provided by your new service provider into the phone you wish to use. If you are unsure how to do this, you can go into the retail store or authorised dealer of your new service provider and they will be able to help. Your service will only be briefly interrupted for the time it takes to insert the new SIM card from your new service provider and power up your phone.
10. The process is complete.
Choose a service