Some handsets may be locked to the current service provider’s network and will not work on another service provider’s network unless they are unlocked.
If your handset is locked to your current service provider’s network, this will not prevent you from porting your number to another service provider. However, you will not be able to use your new service with your existing handset unless you first arrange for it to be unlocked or purchase a new handset.
When you request porting, the sales person of your new provider will check if your handset is locked or not,so that you can decide whether to proceed with your porting request.
There are no charges for you to port your number. All porting (or switching) charges are met by the service providers.
But your current provider may charge for unlocking your handset once you have ported your number. You may wish to check with your current provider if handset unlocking charges will apply before you start the porting process.
MNP is available to “post-paid” (contract) and “pre-paid” mobile customers of all service providers within the ECTEL region, as long as your number hasn’t been barred, or restricted, or suspended or reported stolen/ lost to the current provider.
“Post-paid” customers, porting may be refused by the current service provider if you have one or more bills that have not been paid by the due payment dates and are still unpaid or your outstanding account balance exceeds the deposit you have made to your current service provider.
“Post-paid” customers, will receive a final bill for usage up to the time your number is ported to the new service provider. “Post-paid” customers that have not completed the minimum required term of the contract with your existing service provider will be required to pay the outstanding balance of monthly rentals due under the contract after your number has been ported.
“Pre-paid” customers will not be able to transfer your credits to the new service provider’s network, when you port.
You will be able to use the ECTEL MNP service from the Monday 03 June 2019. The Mobile Number Portability service is available to all mobile subscribers within all ECTEL countries (Dominica, Grenada, St Kitts & Nevis, St Lucia and St Vincent & the Grenadines).
Mobile Number Portability (MNP) means you can keep your mobile phone number if you decide to change from one mobile service provider to another. Basically, it’s a service that allows you to keep your mobile number irrespective of your service provider.
You will be able to port mobile/ cellular number to another mobile service provider within each ECTEL island.
You will NOT be able to port your fixed or landline phone at this time. Fixed number portability will be launched at a later date once alternative fixed services are available in each ECTEL island.
You can only port numbers within the same ECTEL country and you cannot port numbers between different countries.
So, if you port (or switch) between service providers, you don’t have to go to the trouble of advising all your friends, family and colleagues that your number has changed – it stays the same.
Yes, as with any Internet connection security should be taken seriously. Flow recommends that you install a personal firewall for your security. A firewall may be purchased locally or downloaded from the Internet. It is your responsibility to determine what is best for you.
No, Flow Mobile customers can not subscribe to this plan as it is only available to Residential Fixed Line customers.
There is no contractual agreement for this plan, it is a subscription plan that requires the customers to request the service or terminate the service at their leisure.
The flat rate monthly charge will be posted on your telephone bill. The charge will be prorated in the first month depending on the time of the month you requested the service.
Yes, the IDD minutes will be pro rated to coincide with the charges.
Yes, this service will be billed monthly providing a request was not made by thecustomer to terminate the service whether the minutes are used or not.
No, calls to Flow regional are considered out of plan hence you will be required to pay for these calls.
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