Page 11 | Discoverflow | Grenada | Grenada| FAQ | faq

To use your set top box, follow the instructions below:

• Ensure that your television is stationed on channel 3 or the video input at all times.

• Turn ON the power for your television set
• Turn ON your Set Top Box using the power key on your Set Top Box (STB) or Remote Control
• To turn OFF your STB, simply press the power button on your STB or Remote Control

• Channels can be selected from using the CHAN "UP" and "DOWN" arrow keys on your STB or Remote Control (remote controls vary).

• When you press the VOL keys on your STB or Remote Control the VOLUME bar displays on your screen and you can increase or decrease the volume to suit your comfort level.

Follow the steps below to help safeguard against damage during a hurricane:

• Unplug your television from the electrical outlet on the wall
• Cover your television in plastic and if necessary place it in a secure area in your home.
• Unplug your SET TOP BOX from the electrical outlet on the wall
• Use the excess cable from the outlet on the wall and wrap it around the SET TOP BOX
• Place your SET TOP BOX, excess cable and remote control in a plastic bag, doubling it for extra security
• Secure your box against the wall until the passage of the storm

It's important to note that the volume on your television should be turned to the mid-way level manually or by using the television remote control. Volume adjustments thereafter should be done using the volume control on your STB only. If the volume on your television set is too high it will create a buzzing sound.

To view Parentally Controlled channels, follow these steps:

• Press the menu key on your STB or Remote Control and use the CHAN keys to scroll
• ENTER #2 Parental Control
• Enter Password
• Press CHAN keys to highlight the channel(s) you want to remove from the parental control; press SELECT
• Press ENTER
• Take off and then put on STB to deactivate Parental Controls

These channels are now free for viewing by all. Don't forget when you are through viewing to reset the channels you want blocked.

Here's a list of remote control basics.

Power

• Turn on your TV
• Press the TV button
• Turn on your set top box
• Press the CBL button
• Turn on your VCR
• Press the VCR button

Audio

• Set up your audio
• Press the MENU button until the Settings Menu appears. Press the downward triangle to highlight Audio Preference and SELECT/OK to display options. Highlight and adjust each option to your liking. For help with options, press MENU.
• Adjust the volume
• Press the +VOL- button
• Changing channels

Channel surf

• Press the +CH- button
• Select a specific channel
• Use the number buttons to enter a channel number
• Select the previous channel
• Press the LAST button
• Surf Favourites
• First, make a list of your favourite channels in the Settings Menu. Then, while viewing your TV, press the FAV button to surf from one channel to the next. Please note: you may have to program your remote control buttons before being able to use them.

There are three different prices dependant on when you call.
Daytime: 6am - 8pm Monday to Friday
Evening: 8pm - 6am Monday to Friday
Weekend: Friday 8pm - Monday 6am

Once you've set up and configured your email program, you can access your emails in two ways:

1. using the web interface (by entering mail.flowgrenada.com/webmail in the address bar of your browser),
2. by using a mail client such as Mac Mail, Microsoft Outlook or Outlook Express.

To configure Outlook Express, follow the steps below.

• Click the Start button
• Click All Programs
• Open Outlook Express
• Select Tools in the menu bar
• Select Accounts
• Click on the Mail Tab
• Click on Add
• Click the Mail option
• At the Item 'Display Name:' type your name as you would like it to appear when sending emails
• Click Next to Continue
• At the item Email-Address type your flow Grenada email address in lowercase (e.g. [email protected])
• At the item Incoming Mail Server type, in lowercase, mail.flowgrenada.com
• At the item Outgoing Mail Server type, in lowercase, mail.flowgrenada.com
• Click the Next button
• At the item Account Name: enter your Flow Email address (e.g. [email protected])
• At the item Password: enter your password, as specified by you, the user when it was changed
• Click the Next button
• Click the Finish button
• Click on the item 'mail.flowgrenada.com' then click the Properties button
• Click on the Servers tab
• Click on the check box for My Server requires authentication to make sure it is ticked
• Click the OK button
• Click on the Close button Outlook Express will now download your email whenever you are online.

To configure your email program, use the following settings:

• Username: as specified by the Flow login page + @flowgrenada.com (e.g. [email protected])
• Password: as specified by you, the user when it was changed
• Incoming Mail Server: mail.flowgrenada.com
• Outgoing Mail Server: mail.flowgrenada.com
• SMTP Authentication must be turned on using the same username and password

Filters eliminate noise on the telephone line caused by your ADSL modem. A microfilter is required on each telephone extension that is not connected to the ADSL modem. Flow will provide a maximum of three (3) free filters. You may purchase additional filters from Flow.

Yes. You can switch your computer or router, but you must press the reset button on back of the modem before your new device can connect to the internet. Please note: If you have a static IP address assigned by Flow, you'll need to contact us so we can also assign it to your new device. Once we make that change and confirm it for you, you?ll need to reset your modem before connecting to the internet.

No, you don't need a telephone line for Flow's internet service. We'll install a cable modem and that's all you need for our blazing fast internet service.