If the service is still not working after following the steps provided above, please call us at 225-2273 and select option 3. Our Agents are available Monday to Friday: 8:00am-4:30pm, Saturday: 8:00am-3pm
Most recent 4G/LTE SIM cards will work with VoLTE. To check if you have an LTE SIM, dial *555# and the SIM status will be displayed on your phone. However, if you are unsure, please call our contact centre and speak with a representative by dialing 100 for consumer or 1-800-744-0222 for business.
If the service is still not working after following the steps provided above, please call us at 225-2273 and select option 3. Our Agents are available Monday to Friday: 8:00am-4:30pm, Saturday: 8:00am-3pm
Yes, if you Sign up for or Upgrade a Bundle or add an additional set top box, you qualify to win a prize
Once the equipment is installed and the power switch is on, the modem will go through its own power cycle,
you can see this by observing the lights on the modem.
A Power LED
, down LED
,up LED
online LED
, 2 Wi-Fi LEDs , and
2 telephone LEDs
.
Once the first 4 lights become solid, the modem is now ready for use.
If the lights down LED ,up LED online LED
LED, remain blinking, please call us at 225-2273 and select option 3 .
If successful, proceed to connect your devices. Look below your modem for you Network/SSID.
When you identify your Wi-Fi connection, enter your Wi-Fi password. Open a browser to verify connectivity
Once the equipment is installed and the power switch is on, the modem will go through its own power cycle,
you can see this by observing the lights on the modem.
The Wi-Fi symbol , two arrows indicating connectivity
and a telephone LED
.
Once these lights become solid, after approximately 10 minutes they disappear and only the power LED
will remain lit, white if you have all services (data and voice), orange if you have data services only.
If the lights connection lights remain blinking, please call us at 225-2273 and select option 3.
If successful, proceed to connect your devices. Look below your modem for you Network/SSID.
When you identify your Wi-Fi connection, enter your Wi-Fi password. Open a browser to verify connectivity
There is a sticker located at the bottom of your modem with your Network name and Password.
| SAMSUNG | |||
|---|---|---|---|
| Model Name | Model Code | Volte | VoWifi |
| Galaxy S22 Ultra | SM-S908E | Yes | Yes |
| Galaxy S22+ | SM-S906E | Yes | Yes |
| Galaxy S22 | SM-S901E | Yes | Yes |
| Galaxy A13 | SM-A135M | Yes | Yes |
| Galaxy A23 | SM-A235M | Yes | Yes |
| Galaxy A03 Core | SM-A032M | Yes | Yes |
| A02 | SM-A022M | Yes | Yes |
| A02s | SM-A025M | Yes | Yes |
| A10 | SM-A105M | Yes | Yes |
| A10s | SM-A107M | Yes | Yes |
| A11 | SM-A115M | Yes | Yes |
| A12 | SM-A125M | Yes | Yes |
| A12 | SM-A127M | Yes | Yes |
| A20s | SM-A207M | Yes | Yes |
| A21s | SM-A217M | Yes | Yes |
| SAMSUNG | |||
|---|---|---|---|
| Model Name | Model Code | Volte | VoWifi |
| A22 | SM-A225M | Yes | Yes |
| A31 | SM-A315G | Yes | Yes |
| A32 | SM-A325M | Yes | Yes |
| A50 | SM-A505G | Yes | Yes |
| A51 | SM-A515F | Yes | Yes |
| A52 | SM-A525G | Yes | Yes |
| S20 FE | SM-G780F | Yes | Yes |
| S9 | SM-G9600 | Yes | Yes |
| S9+ | SM-G9650 | Yes | Yes |
| S10 | SM-G973F | Yes | Yes |
| S20+ | SM-G985F | Yes | Yes |
| S21 | SM-G991B | Yes | Yes |
| S21+ | SM-G996B | Yes | Yes |
| NOTE 20 | SM-N980F | Yes | Yes |
| NOTE 20 ULTRA | SM-N985F | Yes | Yes |
Apple
Apple computer support IMS, to enable VoLTE Roaming you must have iOS 15
Previous version support VoLTE from iPhone 7 onwards
Other Android
They require SW adaptation to supportVoLTE and VoLTE Romaing
Adaptation are being worked on withAlcatel, ZTE, etc
There is a sticker located at the bottom of your modem with your Network name and Password.
Please call us at 225-2273 and select option 3. Our Agents are available Monday to Friday: 8:00am4:30pm, Saturday: 8:00am-3pm
Please call us at 225-2273 and select option 3. Our Agents are available Monday to Friday: 8:00am4:30pm, Saturday: 8:00am-3pm