You will receive a confirmation email which will show the details of the transaction. Payments are shown on the monthly bill if received prior to publishing based on your billing cycle. You will need to contact the customer whose bill you are paying and have them verify that the payment has been applied to their account.
In a recently conducted survey 60% of our customers expressed interest in receiving eBills. Today, many of our customers have moved over to eBilling. You can too! Your eBill is available online, any day any time and its FREE.
Sign up for eBilling today and Save!
1. Here's our step by step how-to sign up guide:
2. Click on My Account at the top of the page.
3. Create a MyFLOW account and link all of your FLOW services.
4. Click 'go paperless' to receive your free eBill.
Congratulations you have just signed up for paperless billing!
Please check to see that you are not blocking emails from the Flow email address(bb-myaccount@cwc.com). If you are not blocking emails, please call the contact centre for further assistance toll-free on 1(800) 804-2994
Your billing information is available in the following formats:
PDF version – This can be viewed using Adobe Reader
provides features for PrePaid GSM, Post Paid GSM and Residential customers – Customers no longer have to go to multiple locations or use multiple channels to manage their Flow Accounts – they can do it all from one place on the web
Pre Paid GSM users can
- Check their balances and quotas
- TopUp using vouchers or credit cards (Web Site integrates with Topupflow.com)
- Check their usage history
- And many other useful and timesaving activities
- Buy and activate Bundles and Plans
Post Paid GSM users can
- Check their balances and quotas
- View and Download their bills and payment history
- View their plan details and entitlements
- Pay their own bill on line with supported credit and debit cards (Mastercard and VISA)
- Pay other peoples Flow Bills (for example family or friends)
Postpaid Residential customers
- Check Bill Amounts
- View and Download their bills
- View Traffic History
- Pay Bills
- Add – TV add-ons and view active add-ons
- View Set top box status and details
- View Broadband connectivity status and details
- View Plan Benefits and Entitlements
All Customers can
- Topup prepaid accounts
- Access Web Chat / Live Chat
- View FAQs and frequently asked questions
- Pay other people Flow Bills
- Find their nearest store
- Manage basic account details
Customers full bill will be sent to their primary e-mail address.
The time for your payment to be received by Flow depends on where and how you made the payment. Here are some examples: - Surepay 8 working hours - Royal Bank of Canada 24 - 72 working hours - Bank of Nova Scotia 24 - 72 working hours - Post Offices, FLOW stores within 8 working hours - e-account/e-services within 1 working hour.
If you have just signed up for a new service, you will have a partial month charge for your services from the date you joined us up to the date of your first bill.
Give us a call at 1-800-804-2994 or visit any of convenient retail locations and we will be happy to assist.
If you make a mistake entering the number and the payment transaction is concluded, you should contact Customer Care at 1 800 804 2994, email flowhelp@cwc.com or visit any of our convenient retail locations and we will be happy to assist.
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