No, the subscription fee will not be deducted from your main balance once you top up. Once you top up you will have to re-subscribe to the plan by going to the MyBB Renew menu option.
Calls while roaming are billed per minute. The charges for these calls will appear on your monthly bill. This may differ for calls under Home Rate Roaming. Kindly refer to the section on Home Rate Roaming to find out more.
You will need to activate roaming before you leave your home country.
Please use our contact pages online to let us know before you go roaming. We will make sure that everything is activated on your account and you will then be able to use your phone abroad.
For postpaid customers security deposits may be required but there are no monthly subscription fees for roaming access on either prepaid or postpaid service.
One Rate Roaming will apply ONLY to Flow customers when roaming in Flow Caribbean markets and in Trinidad & Tobago. The locations where this applies are:
Anguilla
Antigua & Barbuda
Barbados
British Virgin Islands (BVI)
Cayman Islands
Dominica
Grenada
Jamaica
Montserrat
St. Kitts & Nevis
St. Lucia
St. Vincent & the Grenadines
Turks & Caicos
Trinidad & Tobago
First, turn your mobile on.
After a few seconds, your mobile should automatically select a network. Your mobile is then ready to use. If your mobile does not automatically select a network, then you will need to do a manual network selection.
To do a manual network selection, just scroll through the mobile menu options to network Selection and select Manual. Then select the Flow mobile partner listed.
To deactivate your voice mail while roaming, on your mobile phone dial ##61#
The inclusive minutes, texts and data are for local Home country use ONLY. The standard roaming charges will apply when roaming
We ask you to return quickly with your payment receipt to the vendor where the eTopUp was made. If you are still having problems with topping up, why not chat to an agent or email us using the "Contact Us" pages.
Yes, the customer will have the ability to purchase multiple bolt-ons or TALK, TEXT and DATA plans within the 30 day cycle. The new plan purchased will expire 30 days from the date of purchase.
You can top up anything between $5 - $200 in one top up