Discoverflow | Antigua | FAQ | Page 2 | broadband

How do you know your signal strength indicator?

  • On: signal reception available (more bars mean better reception).
  • Off: no reception.

What does the different lights on the unit indicate?

  • Steady cyan: connected to an LTE network.
  • Steady blue: connected to a 3G network.
  • Steady yellow: connected to a 2G network.
  • Steady green: connected to an Ethernet network.
  • Steady red:

    - The SIM card is not recognized, the PIN has not been entered, or the PIN verification failed.
    - Failed to connect to a mobile network or an Ethernet network.
    - Please contact your service provider for assistance.

What can I do if the LTE UNIT cannot access the Internet?

  1. Check whether the LTE Unit’s power indicator is steady on. If not, power on the LTE UNIT.
  2. Go to the LTE Unit’s web management page to check the network status.

    – If no SIM card is detected, power off the LTE UNIT and disconnect the power adapter, reinstall the SIM card and try again.

    – If PIN code is not verified, enter the PIN code as required, and try again.

    – If no network is available, move the LTE UNIT to an appropriate place, such as beside the window, to get better signal, and try again.

    – If the dial-up connection failed, make sure the APN and account information are correctly set, and try again.

  3. If the problem persists, please contact our support team at 1-800-804-2994 toll free or get one-on-one support at any of our Flow stores.

What does it mean when I see a square flashing light on the unit?

This is normal as it’s an indication that you connected an Ethernet cable on one of the unit’s ports.

  •