No. Netflix and like companies are considered over-the-top content providers and offer a different type of service fully dependent on the customer’s Internet subscription.

No, the Cloud Video Recording feature comes standard as a part of the customer’s package.

The customer is able to record as many programmes as possible as long as they have the storage hours to facilitate the content once recorded.

If your set top box is stolen or rendered useless, the recorded content will be safely stored in the cloud for future use, as soon as a new set top box is installed, the content will again become available for viewing at your convenience.

No, the speed of the customers’ Internet connection will not impact the Advanced Video Service.

No, the Advanced Video Service is not dependent on the customer having an Internet subscription package.

No, if your account has been suspended or you have moved to another location, your recorded programs will remain in storage. However, if your account is deactivated, you will lose your recorded programs.
 

No, you cannot store recorded programs on an external device.

FLOW’s Advanced Video Service is a brand new product that enables a more customized and interactive user experience for our customers."

No, once the customer has committed to purchasing the content, they will not have to ability to cancel content already purchased.