No, credit limits are set at $4,000 JMD, customers who have reached that limit and wish to make additional purchases will be required to clear their balance before additional purchases can be made.

The viewing window for purchased Video On Demand content are 24 hours for general VOD content and 12 hours for adult content.

Yes, Video On Demand content is available in both standard definition (SD) and high definition (HD).

The cost for Advanced Video Service varies depending on the package you select and can be layered to include optional/theme packages. Please see the Channels & Packages section of this website for more information on channels and packages.

Under normal circumstances customers can expect installation between three (3) to five (5) days after signing up.

Content recorded to the customer’s HDPVR set top box will remain on that device and cannot be carried over to the Advanced Video Service platform. It is therefore recommended that customers view all of the recorded content on their HDPVR set top box before upgrading to our Advanced Video Service

FLOW's Advanced Video Service is only available in triple play areas where Broadband Internet and Digital Landline services are available.

No, the Advanced Video Service is not available to business customers at this time.

No, recording hours are allotted at the account level.