No, you will not lose your recordings as all content is stored virtually.

An assessment of the customer’s premises will be conducted prior to the installation being done, this may or may not result in some amount of rewiring.

If the electricity goes while content is being recorded, the recording will still be carried out by the backend systems and stored in the cloud and can be retrieved for viewing when electricity returns.

Yes. However in order to have a true high definition experience, you are required to have a high definition television set.

Yes, customers are able to watch recorded programs as content is stored to the cloud which can be accessed from any set top box in the home.

A total of sixty two (62) high definition channels are currently available on our Advanced Video Service. However, channel lineups are subject to change without notice.

No, recorded content cannot be copied.

The main advantages of switching to the Advanced Video Service are as follows:
The ability to re-start any show on any channel from the beginning.
The ability to record any show on any channel to the cloud so you never miss your favourite show again.
More high definition channels as standard for all subscribers.
New Video On Demand interface with the newest blockbuster movies and classic favourites at your fingertips.

Video On Demand is available to all customers subscribed to the Advanced Video Service.

No, once a customer subscribes to the Advanced Video Service, they will not be able to revert to the Legacy product.