There are several packages available to upgrade storage quota. Please refer to www.discoverflow.co or a Flow Customer Service Representative at 1-888-303 -3000 who will outline the available storage options.

Yes, you will be able to review your previously recorded programs. However, you will NOT be able to record any new programs until you have deleted unwanted programs and made space available for further recording. Please refer to the Cloud Video Recording User Guide for advice on Storage Quota Management.

Flow’s Personal Cloud Video Recording service is network-based and the storage quota is assigned to your account and not to the STB. The amount of STBs in the home will not determine the storage quota.

Yes, there is a $4,000 credit limit per month on your account

Purchases are billed to your Flow account and the associated charge will reflect on your next month’s bill

If you purchase a movie or general content, you have 24 hours within which to watch the program. Adult content will be available for 12 hours. You can view the purchased program as many times as you want within these time frames

With Flow OnDemand service, also known as Video on Demand (VOD), you can enjoy hundreds of exciting programs suited to all ages, from blockbuster movies, cartoons, kids and family shows, TV series, music videos, even karaoke! Content is available when you want, simply press the ‘VOD’ button on your Flow remote.

Flow on Demand is available to ALL Flow Advanced Video Service customers. There are two options available:
 

I. Free Flow OnDemand– Content available at no cost and can be viewed anytime you want for FREE. These shows will reflect as $0 on your screen. If you subscribe to Flow’s optional movie packages containing HBO or Fox channels, you will also have FREE access to “HBO on Demand” & “Fox on Demand”.
 

II. Transactional Flow OnDemand–Content available for purchase for an additional fee. The price for the respective show will be displayed on the screen.

Press VOD button on your Flow remote. This will take you to the Flow OnDemand menu option, which contains sub-folders grouped by content category. Both Free and Transactional content will be available for viewing.

‘Adult’ is one of the many Flow OnDemand entertainment categories available for purchase and includes a variety of content suitable for mature audiences only.