Page 3 | Discoverflow | Grenada | FAQ | broadband

To configure your email program, use the following settings:

• Username: as specified by the Flow login page + @flowgrenada.com (e.g. [email protected])
• Password: as specified by you, the user when it was changed
• Incoming Mail Server: mail.flowgrenada.com
• Outgoing Mail Server: mail.flowgrenada.com
• SMTP Authentication must be turned on using the same username and password

With Flow internet, you can use email programs like Mac Mail, Microsoft Outlook, Microsoft Outlook Express, Mozilla Thunderbird or any other one that supports POP3 protocol. When configured correctly, your new mail will automatically download as the Flow mail server receives it.

Yes. You can share a single Flow internet connection between two or more computers. You'll need a router that all the computers can communicate with, either wirelessly or wired (with network cabling).

No. You won't need a special computer, but you computer or router will need an RJ45 Ethernet port (known as a network interface) so it can connect to the Flow cable modem.

Yes. Our cable modems come with batteries that will provide up to four hours of life after an electrical outage.

• Install anti-virus - Viruses are everywhere so install anti-virus software which will constantly update and protect your computer.
• Monitor your kids' internet use - Keep your computer somewhere where you can see what your kids are doing. Make sure you have Parental Control software and learn more about the risks to kids.
• Use spam controls - Make sure you have spam controls on your email.
• Use a firewall - Broadband connections allow others to come and take over your computer if you don't use a firewall.
• Be suspicious of scams - Many scams circulate over the internet and are often a way of getting you to hand over your personal details and take your money.
• Don't download files or emails - Be suspicious of all emails or downloads that people send you unless you know where they are from and they look genuine.
• Keep your computer in good shape - Ensure your software is up to date, back up your data and upgrade your computer periodically.
• Block Spyware - Spyware (also known as Adware or Malware) can infect your system monitoring what you do. You should install and use an anti-Spyware programme to clean this up regularly.
• Don't give out your personal information - 'Phishing' is a new internet phenomenon where a site or service pretends to be an established legitimate business in order to con people into giving away their private information.
• Use Common Sense - General vigilance is your best weapon. Risks are out there, so only trust people and sites you know.

Yes. You can order Flow's broadband Internet service without ordering Flow's Cable TV service. You'll just need to pay the installation fee.

No, you don't need a telephone line for Flow's internet service. We'll install a cable modem and that's all you need for our blazing fast internet service.

Yes, as with any Internet connection security should be taken seriously. Flow recommends that you install a personal firewall for your security. A firewall may be purchased locally or downloaded from the Internet. It is your responsibility to determine what is best for you.