If the electricity goes while content is being recorded, the recording will still be carried out by the backend systems and stored in the cloud and can be retrieved for viewing when electricity returns.
Yes, customers are able to watch recorded programs as content is stored to the cloud which can be accessed from any set top box in the home.
No, recorded content cannot be copied.
Yes, Video On Demand content is available in both standard and high definition.
The viewing window for purchased Video On Demand content are 48 hours for general VOD content and 12 hours for adult content.
The credit limit for VOD purchases is $135 ECD. Once the credit limit is reached, no further VOD purchases can be made. Customers will have to pay any outstanding balance before being able to resume purchases.
The credit limit is in place as a protection to customers to avoid excessive charges due to unintentional or unauthorized VOD purchase.
The new Always On plans will replace the existing combo plans. The new suite will consist of 4 plans: 1, 3, 7 and 30 day options.
The new plans offer significantly more value with data allotments ranging from 1GB to 10GBs. In addition to data, the plans will also allow customers to stay connected via SWIFT Messaging without depletion from their regular data.
SWIFT is an acronym for Snapchat, Whats App, Instagram, Facebook and Twitter. The new plans will allow subs to use the chat/ messaging/ text aspect on these Apps. All other data use will come out of the regular data allotment on the plan.
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