Flow | Anguilla | FAQ | Page 13

Will the old plans still be accessible?

No; the old plans will be removed on the launch day of the new plans.

What destinations can customers call with the mins?

Customers can call FLOW Mobile, Landlines as well as local 3rd party networks.

Do the plans carry auto renewal?

Yes, all of the plans carry auto renewal.

Does the data rollover?

Yes – the data rolls over at the point of auto renewal. Also, if a customer activates another plan prior to auto renewal, then the mins, data and SMS will carry forward.

How do I activate the new plans?

There are several ways to activate the new plans:

Dial *129#*129#, then select Combo plans
Via Direct Dial Codes: 1 Day (*244*0#*244*0#), 3 Day (*244*1#*244*1#), 7 Day (*244*2#*244*2#), 30 Day (*244*3#*244*3# )
On www.topupflow.com
My FLOW App or Top Up FLOW App

Is the SWIFT Messaging unlimited?

The SWIFT messaging is subject to an FUP. Visit a FLOW store to find out more.

When I send WA messages, will it come out of my data allotment first?

No, the SWIFT messaging/ texts will come out of the Social media bucket and not the regular data bucket. After the SM plan has been depleted, the messaging/ texts will come out of regular data.

Will subs receive a message notification upon purchase of a plan?

Yes. Subs will receive a notification that the plan has been deducted from their account and that the social media expires on XXX Day (no volume balance will shown).

What happens when I have exhausted my SWIFT allotment?

All data (SWIFT and Non-SWIFT) should come from remaining data bucket if available. If data is not available, then data will be charged at normal PAYGO rates. Customers will receive the following message when their SWIFT data has been exhausted:

You have used your SWIFT Plan allotment. You can continue to use data from your plan if available or purchase another plan to access SWIFT again. Dial*129#*129#

What happens when I have exhausted my data allotment before my SWIFT allotment?

SWIFT usage will continue to deduct from the SWIFT bucket; non-SWIFT data usage cannot be done unless another data plan is purchased (this is in place to protect our customers from PAYGO charges). Customers will receive the following message:

You have used 100% of your data plan. You can continue to enjoy your SWIFT plan however, for all other data access, please purchase a new plan by dialling *129#*129#

Discoverflow | Anguilla | FAQ | Page 13 | faq