A customer may have a total of two Set Top Boxes installed in their home.
To ensure a quality customer experience, Flow has limited the number of Set Top Boxes in a home to two.
In order to have a true high definition experience the customer is required to have both a high definition television set and a set top box which allows for high definition viewing.
A total of sixty two (62) high definition channels will be available with Flow TV. However, channel lineups are subject to change without notice.
The advantages of switching to Flow TV are numerous, the most exciting features include:
(1)The ability to start any show on any channel from the beginning.
(2)The ability to pause Live TV
(2) The ability to record any show on any channel to the cloud so you never miss your favorite show again.
(3) More high definition channels included as standard for all subscribers at no extra charge.
(4) New Video On Demand interface with the newest blockbuster movies and classic favorites at your fingertips.
The target installation timeframe is 5 to 7 business days. However, excessive demand for Flow TV may extend the target timeline.
The customer is able to record as many programs as possible as long as they have the storage hours to facilitate the content once recorded.
If your set top box is stolen or rendered useless the recorded content will be safely stored in the cloud for future use, as soon as a new set top box is installed the content will again become available for viewing at your convenience.
No, recording hours are allotted at the account level.
The recording storage hours is dependent on the base package the customer is subscribed to. Please see the Sales brochure or training material for more information.
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