Please call us at 225-2273 and select option 3. Our Agents are available Monday to Friday: 8:00am4:30pm, Saturday: 8:00am-3pm

There is a sticker located at the bottom of your modem with your Network name and Password.

Once the equipment is installed and the power switch is on, the modem will go through its own power cycle,
you can see this by observing the lights on the modem.

If the service is still not working after following the steps provided above, please call us at 225-2273 and select option 3. Our Agents are available Monday to Friday: 8:00am-4:30pm, Saturday: 8:00am-3pm

Once the modem is plugged in, the modem comes on automatically

if the modem does not come on when plugged in, you can unplug the power cable from the wall outlet, plug it back into a different outlet, wait for it to start up as described in “How do I know if the modem is working?”. Wait a few minutes then try to establish a connection.

Upon installation, eight LEDs on the front of the modem will appear blinking one by one:

Existing customer - Your Billing cycle will continue as usual.

New customer – Billing will start once you activate the service. We encourage you log on to the activation portal to activate your service right away.

Please call us at 225-2273 and select option 3 , so we can help you through the activation process.
Our Agents are available Monday to Friday: 8:00am-4:30pm, Saturday: 8:00am-3pm

please use the following steps to activate your service:

1. Log on to the activation portal at https://activate.discoverflow.co/

2. Sign in by completing all the fields with your information, including your Order Number & Account Number.
You will find both numbers in the welcome email we sent you earlier.

3. From the main menu, select My Services and click ‘continue’ to start your service activation.

4. Enter the 12-digit CM MAC number located at the bottom of your modem and click ‘continue’

The Technician will hand a self-installation kit to the customer at their door and exit the external premises.