Once bills are paid in full and on time (i.e. on or before your payment due date) points awarded will be automatically available for redemption.
Your bill will show points expired since the last bill; the field is labeled POINTS EXPIRED. Alternately you may visit the Flow Retail store or by contacting the Call Centre at +1-800-804-2994.
If you pay your bill with a cheque that bounced or was voided, the points which were awarded/ made available for that bill run will be automatically reset to PENDING. This will be reflected on your next bill statement and will not be made available until you have paid your bill in full and on time.
Flow Rewards loyalty points are valid for 18 calendar months after they were awarded to your account.
No, you may redeem your points at anytime once you meet the standard criteria. If you have insufficient points to make a purchase you must pay the difference of purchase price in cash.
There are a few options to view your points:
When redeeming Flow Rewards loyalty points, the following must be adhered to:
Loyalty Points may be redeemed at any authorized Flow retail store or you can redeem loyalty points for American Airlines® Advantage® Miles via My Account or flow.com
You would earn points on the amount listed as Sub Total or Subtotal on your bill statement, which is your total spend for the billing period less any applicable discounts. This would not include any previous outstanding charges listed on your bill
PLEASE NOTE:
All points previously earned will be migrated/transferred to the revamped Flow Rewards program, these points will maintain their previous value of 1 point = $1 therefore the 100 points would be valued $100 (in local currency).
N.B: Points are redeemed on a First in First Out (FIFO) basis hence oldest points are redeemed first.
Your bills will display old points as a separate line item MIGRATED POINTS and the associated points.