If there is any problem with porting or for any other query during or after the porting process, you should contact your proposed new service provider, who will coordinate the complaints process (even though the problem may not have been caused by that provider).
No - You will NOT be able to port your fixed or landline phone at this time. Fixed number portability will be launched at a later date once alternative fixed services are available in each ECTEL island.
Dear Valued Customer and Partners,
At Flow/C&W Business we know that our clients have many questions about Coronavirus (COVID-19). Today we are writing to assure you that we are doing everything we can to keep you connected and informed.
Our customers, businesses and employees are our number one priority, and we are here so you can stay connected while staying close to the most important thing, your family.
At Flow, we have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry, often going beyond government and health guidelines. We have taken now additional actions:
We have many remote services solutions ready for you allowing you to work from home and avoid crowded areas.
Our customer call service team is there for you to help and we will be there for you 24/7 so you can:
Our stores will remain open, but please check opening hours as they may change for safety reasons. Store Hours are available at: https://www.discoverflow.co/dominica or via our social media platforms.
Importantly, we ask you to pay your bills in our kiosk as we will only be accepting check payments in the cashiers for your own safety.
Of notice: Due to the unprecedented nature of this situation you may experience at times a longer waiting period given the extra demand, that we ask your understanding.
We have the biggest coverage and the highest capacity mobile network in the country, and we are rolling out best in class fixed network technology across Dominica.
Due to the unprecedented connectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience at time some slow down when we reach our limits.
We are dedicated to doing what is best for our clients and will continue to communicate the information shared by local governments as the events unfold.
For more information visit masmovilpanama.com/coronavirus or minsa.gob.pa/
Dear Valued Customers and Partners,
As we join the rest of the nation, and indeed the world, in learning more about the novel coronavirus (COVID-19), we continue to monitor the developments while being guided by the Ministry of Health, Wellness & New Health Investment and the World Health Organization (WHO).
The safety of our employees, their families, our customers, and the communities where we operate is our primary concern.
Given the nature of COVID-19 and the urgent need to reduce the spread of the virus, we are very mindful of our responsibility to keep Dominica connected as working norms change and schools close. We have already activated our Local Crisis Management Team and, with the support of our parent company, are focused on and committed to doing everything in our power to keep you online during this unprecedented period.
We also want to assure you that several measures, as recommended by the Ministry Of Health are being taken to safeguard your well-being. Among these are:
We encourage you to use our easy and convenient online channels, where possible:
We encourage you to be guided by the updates from the Ministry of Health, Wellness and New Health Investment and take all the necessary steps to protect yourself and loved ones. Remember, proper personal hygiene is key to protecting ourselves and we must do all we can to prevent the spread of the virus.
This is a defining time for our country. Let’s be kind and support each other, especially the less fortunate and more vulnerable among us. Remember, we are a resilient nation and we will get through this together.
We will continue to monitor information from the World Health Organization (WHO) and the Ministry of Health, Wellness & New Health Investment and keep you updated. Keep safe!
If you suspect that you have had exposure to COVID-19 and are displaying symptoms, please self-isolate immediately and contact the Ministry of Health & Wellness for further instructions.
No, non-FLOW prepaid customers are unable to request a loan.
Yes, a FLOW prepaid subscriber receives a FLOW Lend request while roaming and apply for a loan.
FLOW Lend is a service that allows Flow prepaid subscribers to access credit advance (loan) for their account. Flow Lend loans can be used for voice calls, data/Internet and sending SMS.
No, FLOW postpaid subscribers are unable to request a loan.
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