Discoverflow | Anguilla | FAQ | Page 8 | faq

Handsets are categorized according to the following:

1. Dual Band - refers to the capability of GSM network infrastructure and handsets to operate across two frequency bands. This type of handset works in most of the Caribbean, USA and Canada.
2. Tri Band: A tri-band mobile will operate on three different frequencies; depending on the available network. This handset will work in Trinidad & Tobago, Martinique, Guadeloupe, Europe and the UK.
3. Quad Band: A quad band handset is operational on any of the four GSM frequencies. This is the ultimate global handset works anywhere in the world, provided we have a Roaming agreement with that country.

Note: Check that your phone battery is fully charged before you, travel and be sure to take along a power charger. For some countries you may require a power converter to change from 100V to 220V

For calls within the roaming area, simply dial 1, the area code and telephone number.
For international calls, dial the international (0 or 011) plus the area code and telephone number.
For some cities, you may have to drop the 0 which comes before the country code E.g. for England, drop the 0 before the 4

Roaming lets you make and receive calls, send sms and exchange data outside of your home country.
With roaming, you never have to change your number and you can be easily reached in most places in the world.
Please refer to the roaming section of the Flow website to view the destinations where roaming is available.

For postpaid customers security deposits may be required we have an arrany of roaming packages available. Please check our website or visit your nearest Flow Store.

One Rate Roaming will apply ONLY to Flow customers when roaming in Flow Caribbean markets and in Trinidad & Tobago. The locations where this applies are:

• Anguilla
• Antigua & Barbuda
• Barbados
• British Virgin Islands (BVI)
• Cayman Islands
• Dominica
• Grenada
• Jamaica
• Montserrat
• St. Kitts & Nevis
• St. Lucia
• St. Vincent & the Grenadines
• Turks & Caicos
• Trinidad & Tobago

One Rate Roaming allows FLOW Caribbean mobile customers to pay one standard roaming rate for all calls made and received while roaming with FLOW.

This is in any of the 13 islands where FLOW operates and in Trinidad & Tobago. Therefore, FLOW customers will be billed at the same roaming rate regardless of which FLOW market they visit.

Data and SMS voice minutes qualify for Carry Over.

You can carry over all your unused minutes from one month to the next month.

CarryOver (also called Rollover) minutes are any unused minutes from your mobile postpaid package which can be carried over from a previous month to the next month. There is no additional charge for CarryOver minutes. Minutes are automatically rolled over to the next month no sign up required.

Accessing your voicemail is free and easy.

• Dial *123 and press SEND.
• If you have already set up your voicemail you will hear "Welcome to the message centre please enter your passcode".
• If you are accessing voicemail for the first time you will hear "Welcome to your message centre, I will be helping you to set up your own personal mailbox".
• The first time you call your voicemail your temporary passcode will be 1234 and you can change it to a passcode with 4-10 digits of your choice using the menu.