We are happy to respond to all your queries. You may contact us via the MyCloud portal using the Help link or you may contact our Contact Centre at 1-800-804-2994.
Yes. However, you will be restricted to downloading data only. You will not be able to upload to or share new content to your MyCloud account.
Password resets are available via the MyCloud portal or by calling our Contact Centre at 1-800-804-2994.
Flow customers need to have an active MyPlan Postpaid data plan to have access to MyCloud. If a customer cancels their MyPlan Postpaid data plan they will lose their access to MyCloud in 30 days. Customers will need to remove their data before the 30 day expiry date or risk losing any stored data.
We're sorry that you would like to delete your account. If you want to delete your account and remove your data from MyCloud, please visit a Retail Store or call the Contact Centre. We would really appreciate if you can let us know why you decided to delete your account, so that we can improve our service and perhaps welcome you back in the future.
For smartphones or tablets, look for the MyCloud app in the corresponding store:
for Android: Android Market or Amazon Appstore
for iOS: Apple App Store For computers, you need to login into the MyCloud portal and in the MY COMPUTER widget select your platform
No, currently MyCloud is only available to customers who have MyPlan Postpaid data plans.
Filters eliminate noise on the telephone line caused by your VDSL modem. A microfilter is required on each telephone extension that is not connected to the VDSL modem. Flow will provide a maximum of three (3) free filters. You may purchase additional filters from Flow.
No, you will need an VDSL modem. We offer specific VDSL modems for specific plans with term contracts.Our modems are EC$5 monthly. The rental of the modem is non refundable. You May purchase our own modem but Flow will not guarantee that it will work with our service.
Yes, our VDSL technologyis available island-wide. Our FTTH technology is limited to specific areas at this time.
Your application will be processed and your line will be tested for VDSL or Fibre to the home compatibility.
Even if FTTH is not currently available in your area, please fill out an application form since we are working hard to expand our FTTH service. Your application helps us know where FTTH is most needed.
Choose a service