On this screen you will see your bill, when it was due and your Data Usage. Click the "Hamburger Button" to see your Navigation Menu which lets you drill down into your balance, pay your bill and reach out to Customer Support The Navigation Menu also lets you select which number to view. This is where the Pay button will appear when the payment provider is ready to accept payments initiated by the app. This service is not yet in place so the button does not appear.
Prepaid users you must register to use the app You enter your phone number This connects the device and your phone number Multiple devices can manage the same phone number but each device needs to be registered independently
You must go through the registration process: If you have never used the app on this phone before If you put your SIM in a new phone Uninstall and reinstall the app on the same phone
To update your account information, login to your online account and click the View Account Info link on the menu. This will allow you to change your name, contact number, country, occupation, the number of FLOW services, or the way you want us to contact you. You will receive a confirmation email from us regarding any changes to your account. Contact us if you've received a email confirmation in error using one of the three easy methods below.
Chat Online with one of our agents click here. Email at [email protected] Call at 1 800 804 2994
If you forgot your email address or username, you can click the Forgot Email link to retrieve it. Simply type in your name, contact number and on-screen security code. You will then be asked to answer the secret questions which you entered when you setup your online account. Once you have answered these questions correctly, your email address will be displayed on screen.
You can make payments to up to 5 accounts with a single transaction per country with the Quick Pay method.
There is no limit to the amount you can pay using the Quick Pay method.
You will need to have your own portal account, the customer's 7 digit service number, the amount you want to pay, and a valid VISA or MasterCard credit card. You also need to ensure that you have at least 1 postpaid/billed Flow account linked to your portal account. If you don't have at least one postpaid Flow account linked to your portal profile you won't see the Quick Pay option.
Quick Pay is a new feature on the MyFlow Customer Portal that will allow you to pay a bill for another account which is not linked to your portal account. It's good if you need to make a quick payment for a friend or family member who is either out of the country or otherwise unable to do it themselves.
It is a 12 digit number found in the top right hand corner; second line. E.g. Account Number 12345678-0000
No. Once you sign up for electronic billing, we will no longer send you a paper bill. If you want to print your bill go online and choose the Download Bill As PDF option and print it using Adobe Reader.
We want to make sure that you can view your historical usage so will keep your bills online for you to view at any time for 18 months.
If you want to discuss a bill that is older than 18 months then please chat online to one of our customer service team and they will be able to help you.
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