Discoverflow | Anguilla

Important Notifications

Valued Customers and Stakeholders,

In keeping with its focus on providing an improved customer experience, Flow is reminding customers of its easy bill payment options with the introduction of automatic disconnections.

Shutdown of Local 2G Network,

As part of our ongoing commitment to providing the best possible network experience for customers, Flow will retire the 2G network, to reutilize the spectrum to improve 3G and 4G connectivity. This change will deliver faster data speeds and additional coverage, while also paving the way for future innovations in wireless technology.

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Frequently Asked Questions

New Broadband Fibre Plans and Migration of Postpaid Mobile Customers

Dear Customer:

We thank you for trusting us with your connectivity needs.

We have worked hard to run an efficient business and keep our costs down while investing millions of dollars in our network to improve speed and reliability, and adding more value with innovative products and services such as:

Upgraded our network for a better overall experience by:
- Increasing upload and download speeds at no additional cost.
- Launched 100% fibre throughout the island.
Introduced symmetrical speeds, giving customers more value and increased speeds to upload.
Provided additional value with our mobile and internet bundles, with double data on mobile.

We are therefore pleased to introduce our new Fibre-to-the-Home suite of broadband plans and bundles powered by Flow’s 100% fiber connection throughout the Island, with faster, symmetrical upload and download speeds.

Customers on the existing broadband and bundle plans will be required to migrate to the new Fibre-to-the-Home suite of broadband plans and bundles, which offer more speed and reliability at an affordable price, by February 1, 2024. The current broadband plans and bundles, which are supported on the old copper network will no longer be offered as we shut down the copper network.

Increased Data for Mobile Plans

Additionally, effective February 1, 2024, there will be data increases for all of our mobile plans. There will be no change in prices. We also advise that there will be an automatic transfer of our postpaid mobile customers to our newer postpaid mobile plans, with effect from February 1, 2024, as our current plans will no longer be available.

We are always here to help. If you have any questions or need assistance, please call us at 1 800 804 2994 or visit our website for more details – www.discoverflow.co.

Sincerely,

Team Flow Anguilla

Dear Valued Customer,

I have an exciting update for those of you who need to stay connected when you travel. We’ve upgraded our roaming plans to offer more data along with free incoming calls and texts, so that you can continue to share your travel experiences with loved ones, while abroad.